Dreams - Tunbridge Wells

We were allowed to view the beds for around 5 mins and then a lady came to ask if we were ok. She made us a coffee which was nice and it had just turned cooler so welcome. She provided knowledge she had and checked on things she did not know- she then left us to browse

Operator highly owledge able of the product I was purchasing ,sshe was very professional

Both Natalie and tony were great. Natalie was fantastic at sorting out everything and pricing everything up and adding and taking off! My husband and I weren't agreeing and Natalie and Toni definitely helped me get my way! We got a good deal that we are very happy about and the 0% finance is also great

It was actually an on-line order but the person taking the order was very informative and helpful

I was looking for divan bed with end drawers on chrome legs. However Melissa helped us a lot and found another appropriate bed. We are happy with the purchase process and waiting for delivery.

When I walked in I was offered a help by a lady, after 5 minutes she called her colleague to look after us and she was looking after other customers which is personally I did not like as I felt she did not like me or something. But her colleague Carol I think was her name and another lady was helping as well they were brilliant and that how customer crevice should be I would not completed my order without their smiles

Prices were market average. Finance application stalled at the end of the process and had to be restarted... (tec issue)

We were very satisfied with our visit. But we ended up spending more than we thought we would. This is down to us though. Nothing to do with Dreams

There were not that many open coil mattresses to choose from and I’m still not sure I’ve selected one that is suitable. I’m hoping I will be comfortable on the one I chose, but I have to sleep on it to see.

We were very satisfied with the service, experience and product but for it to have been highly satisfied we would have liked some form of discount or ‘free item’ to be part of the deal. We spent quite a lot on the bed and base and it would have been nice to walk away feeling we got a ‘bargain’. The service and experience in the store by the staff was fantastic