Dreams - Tunbridge Wells

I am very satisfied with the service I received in store. The delivery was fine as well however....I clearly said in the shop I lived on the 3rd floor with no lift and swirling stairs. The delivery guys had a hard job as a result. They should have been told Also,I had 2 single matresses collected. I was told it was £40,turns out it was £50. Having spent over £950 I think that is a joke. So,not happy about that.

I was hoping to see more options of sofa beds in the store.

The customer service was great, the only problem is having to wait a month for the bed to be delivered.

Not applicable

I would have liked more information and options having described what I was looking for.

No particular reason

I was satisfied, I walked away with the product I came into the store for. No issue or problem.

I would have liked to use the interest free credit but was told I had to spend £500 or more my order was just under this so I was told I couldn’t.

We were satisfied with the experience at the Dreams shop but very dissatisfied with the product when we received it. The slats were covered in sap and the holes in the slats did not line up with the holes in the bed frame making it extremely hard to assemble. As we had taken our bed down and got rid of it and I’m 8 months pregnant we had no choice but to build it as best we could so I had a bed to sleep on.

delivery times are too long