Dreams - Tunbridge Wells

I was told the £100 would be credited when I went back to pay the balance for the bed. After leaving I realised that no-one would be aware of this so there may be a problem when I return. That worries me

No offers deals or incentives. We choose a memory foam mattress... a £1600 mattress and when I said I was interested in pillows I was told they wasn’t allowed to give any offers or deals on branded items. I spent a lot of money on a mattress and I couldn’t get a free mattress protector or half price pillow.

when I chose my Divan and mattress I was told the mattress was not available although it was still in the sale to purchase so I was forced into purchasing another similar mattress for aprox £100 more. When I arrived home i looked it up on line and was able to purchase it. I rang the salesperson and he said i could change it but not to do it myself as it would be easier to let Customer service do it and refund the difference. I made contact with customer service and they said they would order it for me. However it wouldn't let him do it ... he got right through to selecting delivery date then it said unable to order it. He couldn't understand why. So I had to leave it even knowing that I could have ordered it on-line. No-one seemed to know why this happened.

The gentleman Glenn who served us was very friendly to begin with however when we returned to buy later on in the day (2hours) he didn't seem as friendly and it felt like he just wanted the end of his shift to come.

The product we bought was estimated to arrive up to 8 weeks, I found it's quiet a long time to wait

Items on website not available in store

I was highly satisfied.

I consider satisfied to be a good rating. I am not rich so finding the right bed for my budget was a bit daunting. The assistant was very helpful explaining my options.

item we bought was not on sale.

We would of been highly satisfied if we were walked round and shown the mattresses for our price range.