Dreams - Tunbridge Wells

Took over 2 hours for our deal to be confirmed for finance. Had to do two separate applications because the first one was submitted incorrectly. On the second attempt my application was denied. Therefor my partner had to go through with the credit application.

Asked the lady in the shop for a medium, not memory foam mattress and we were shown to something completely different

The assistant, Maisie, was very helpful, knowledgeable, ascertained and worked to our needs and gave a good balance of attending to us and knowing when to leave us alone.

We found the pricing/product labelling confusing. The staff were helpful in explaining but it was overall more complicated that it should have been.

No reasons.... everything was good for the purpose of my visit

As soon as I walked through the store it feels like you are being clocked. The sales team all watch you as you walk past and I had barely got to the top of the stairs and they are on you, trying to sell. I felt it was a bit pushy and I just wanted to browse. They were helpful but I didn't like that first impression as if you are a potential sales target.

There was no specific date for delivery. Something like this should be available

The customer care was excellent and I was very happy with the mattress selected but there wasn’t a delivery slot available for THREE weeks and I objected to having to pay extra for selecting an am or a pm slot. But delivery time unacceptable. I very nearly went on line to find the same mattress to see if their delivery was better but time was against me. I would recommend Dreams but it would come with a warning about delivery. Shame, it spoilt an otherwise excellent experience.

Whereby a few weeks ago I read that Dreams took away the old bed only to discover on the purchase of my new bed, that the old bed must already be dismantled for the delivery team to take away. I felt it would have been a large 'plus' for the company if they had offered the service of dismantling.

Staff were friendly, helpful and knowledgeable. Good value double bed; cheapest I found compared to other stores because sale promotion was on. Only let down was that I had to wait a while for delivery and I wanted it within a week which was not possible.