Dreams - Tunbridge Wells

Just because the store manager was a bit nervous about our kids playing in the store.

Store looks a bit dated, need improving. Staff were excellent

It was what I expected. Good service and an offer of a drink.

I didn't require the assurance if a member of staff as I knew approx what I wanted therefore I cannot comment on come questions.

There seemed to be a lot of staff and only one person came over to help us. The price was above what we wanted to spend.

nothing to complain about everything was done well nothing was a WOW moment though!!!staff were attentive, kind and understanding

All round excellent service.

We were satisfied because we went to our local store although we had seen the bed we wanted at another branch and therefore had more or less decided before we went there. Your sales person was very friendly and knowledgeable.

We asked for help both to choosing a matress and with a demo of an ottoman bed. We asked the colleague and they said they would get someone and they never returned to let us know what was happening or with a colleague who could help us. We never got any help until we went to a desk where transactions happen to ask for help. We did not see the original colleague we asked for help first off whilst we remained in store. We were in store for a good 90 mins as we had transaction issues and still never saw the colleague we originally asked for assistance.

The price of the mattress was a lot higher than I had anticipated paying. I had been researching on-line where of course they are cheaper but then I don't know if the quality would have been so good. The brand I bought is handmade in England so I understand the justification for the price and I'm happy with that I just was expecting to be able to buy a comfortable mattress for less.