Dreams - Tunbridge Wells

I was disappointed that we have been charged a delivery fee when this is not charged for online purchases

We had to wait a long time before an assistant was available' there didn't seem to be enough staff to cope with the customers

I feel that to be rating any service highly must be exceptional while we found everything to our satisfaction.bearing in mind that we are unable to express an opinion on the quality of goods until we have received them.We certainly found the assistant very knowledgeable and helpful.

It is too early to know whether the products will be right for us and arrive in a satisfactory condition on the 18 January. I suppose I am disappointed that I had to pay full price on everything and whilst your salesperson was excellent really he would not budge on any form of discount even to the extent that I am paying nearly eighty pounds for removal of the old and putting up the new bed. It sis only a single divan with a mattress which we took away with us.

Was ok,

The young man that served us was new to the job. We found him to be very professional and enthusiastic.

Because the experiance was as good as it can get buying a matress, perhaps if the assistant did a little song and dance it might have been more enjoyable.

Overall service good but not totally happy weave to wait 4 weeks until delivery.

Delivery charges difference, between doorstep and bedroom. Price should be inclusive.

I was looking for an ottoman bed and was shown two down stairs and was told there was more upstairs but wasn't shown them, we had to go find them ourself. Having worked in retail myself I do understand that staffing levels are not always that great and there was only 2 members of staff visible at the time of my visit.