Dreams - Tunbridge Wells

Julie was brillent, didn't hassel or pressure me and left me to wander and try out various mattresses, knowledge of products was great when asking questions She was friendly and approachable, For what I thought was going to be a stressful purchase having never purchased a mattress before the process was smooth and enjoyable

Range of options, staff attention and advice was all good. The prices were competitive with other retailers. The staff we dealt with Carol and the manager Ian were both attentive, knowledgeable and caring.

Ian was fantastic, explained us novices what a good matress is and we are happy with out purchase.

Maisie, was a superb sales assistant. Shopping with a teenager at the best of time is no easy feat! She put him at ease got him to do the bed demonstration and allowed him time and space to state his preferences. The whole experience was relaxed and comfortable

The shop assistant that we dealt with we actually spoke to over 2 days. She answered all our questions thoroughly, ensured that we had all the information we needed to make a choice regarding mattress type and that the costs were explained. We didn’t feel forced into a sale but her product knowledge meant we came back the following day to place our order with her. She was friendly, polite and welcoming.

Staff were very knowledgeable, attentive and welcoming so made the process very easy and fun! A good selection of beds and the signage for each type of bed was easy to understand so made us looking for the right mattress a lot simpler!

The initial phone call to the store was very helpful. Phone answered promptly. Sales person was excellent in all areas. Took all the time we needed and bothered to get understand our needs. Was not in any way pushy. Very knowledgeable polite and efficient.

Very happy with service very friendly atmosphere

Dan's overall persona and helpful attitude. I never felt pressured at any point to buy a mattress or go with the suggestions which the simulator provided which made the experience all the more relaxing, so I could actually make a decision. I was greeted with a smile, offered water and toured the show room. 5* experience - no complaints.

Validaton code 259: friendly service from Natalie who took time to understand our needs, pointed us in the right direction and gave us time t browse and come to a decision.