Dreams - Tunbridge Wells

What i would expect as a customer

The polite and knowledgable assistant made the whole experience very pleasant

very friendly staff who were a good mix of helpful when needed but allowed space too. I hate pushy sales people

The excellent and friendly service made it a pleasant shopping experience

Our consultant was charming and knowledgeable, her customer service was excellent. A very friendly relaxed atmosphere

Maisie at the store was fantastic and spent time showing us which mattresses were right for my husband and I and listened to what issues we had with our current mattress. We then decided to purchase the base and headboard and she showed up all the different styles and materials. We had a nice cup of tea and wasn’t rushed in making a decision.

Helpful salesman who understood our needs v budget.

Natalie was very helpful. We came to this store to view a specific bed we had seen online and it was actually there (so many places say they have stock in store when they don’t, so we appreciated this). We used the sleep match machine which was useful and added to the experience!

Neither my boyfriend or I are fans of showroom shopping as the reps can be over-zealous and feel pushy. The rep we were working with (Maisie) was so lovely and chill. She listened to put needs and really had us feeling that this was 100% about us buying a mattress, not about a rep making a sale. She was super friendly, created a relaxed environment and we really appreciated her help and advice.

Natalie has sold us four beds and five mattress over the last year this is mattress number six