Dreams - Tunbridge Wells

Lauren was very professional and knowledgable. She spent time explaining different products and allowed us time alone to make our decision.

Lauren was very helpful, friendly and knowledgable and made the whole experience so easy.

I purchased a mattress from the same store (in Tunbridge Wells) 8 years ago in 2012 and the mattress is so good and the customer service I returned again as my mattress is due to be renewed. I was served by Lauren, who is the perfect ambassador for your company. Immediately welcoming, friendly and professional; her product knowledge second to none and it was a joy to be served by her and to see her friendly interaction with her colleagues. Lauren, and the team, just seemed genuinely happy to work there and to help everyone in the store. It became quite busy during my transaction and Lauren was still able to help her colleagues and us. Lauren was so good, in fact, that my sister ended up buying a mattress too, even though she was not quite due to buy one. I purchased mine direct and my sister was offered interest free payment option which Lauren was able to explain in detail and was very helpful. I don't enjoy shopping but this was a wonderful, happy experience. Thank you to Lauren and the team - not to mention the coffee which was delicious. Not sure my words do justice to how good Lauren is; I hope she is still at Dreams in 8 years time when I renew again. Thank you so much.

I had the chance to have my posture assessed and the assistant showed me the full range of mattresses at and around the assessed level. I was able to try out as many mattresses as I wanted and I was not put under pressure to hurry up or buy any products.

Quickness and courteous sales assistant who asked for our needs and showed us the ranges of options after using the test bed, showed us the options and allowed us to make the right decision

Very helpful staff.

Lauren was very helpful, actually directed us to the mattress that we had been looking at online and wanted to try anyway, she must have read our minds! Was very friendly and happy to have a conversation with us and helped us choose pillows also

Ease of experience, friendly honest advice, value for money.

went and ordered new bed all happy hopefully its comfortable

Came in and was pleased with the service and quality of the products available and the sale that was currently on