Dreams - Farnborough

It appeared well managed in terms of COVID. Staff wore masks. Sheets were provided for trying beds. Sanitiser was in place. Staff member sped up visit by guiding us very specifically and helpfully thus reducing unnecessary time in store. In summary our trip was quick, it was safe and it led to us buying what we needed.

It appeared well managed in terms of COVID. Staff wore masks. Sheets were provided for trying beds. Sanitiser was in place. Staff member sped up visit by guiding us very specifically and helpfully thus reducing unnecessary time in store. In summary our trip was quick, it was safe and it led to us buying what we needed.

Assistance was lovely pleased with order

Assistance was lovely pleased with order

Upon entering the store everything was organised. There was a clear system given the current state we find ourselves in. A member of staff was there to hand you over to someone that would help find you what you were looking for. There was no pushy sales process, and the employees were there to help you find what was best for you. When I identified a bed I liked the look of, Nigel went away to quickly check how long delivery would take - as he knew that I was working to a tight deadline of 2 weeks for delivery. I used the sleep tester - fantastic experience helping to find a suitable mattress. Nigel’s female colleague helped here and was absolutely brilliant. She ran me through a number of mattresses to help find the right one for me. The process to finalise delivery and payment was quick, easy and clear. I came into your store in first, then went around Furniture Village and Bensons. When in Bensons, I turned to my mum and said we were going back to your store. In comparison, your client service was heads and shoulders above your competitors. I don’t know if it’s the training, or just that store in particular... Kudos to the team, as it shows that client service always prevails.

Upon entering the store everything was organised. There was a clear system given the current state we find ourselves in. A member of staff was there to hand you over to someone that would help find you what you were looking for. There was no pushy sales process, and the employees were there to help you find what was best for you. When I identified a bed I liked the look of, Nigel went away to quickly check how long delivery would take - as he knew that I was working to a tight deadline of 2 weeks for delivery. I used the sleep tester - fantastic experience helping to find a suitable mattress. Nigel’s female colleague helped here and was absolutely brilliant. She ran me through a number of mattresses to help find the right one for me. The process to finalise delivery and payment was quick, easy and clear. I came into your store in first, then went around Furniture Village and Bensons. When in Bensons, I turned to my mum and said we were going back to your store. In comparison, your client service was heads and shoulders above your competitors. I don’t know if it’s the training, or just that store in particular... Kudos to the team, as it shows that client service always prevails.

Friendly staff, both at the door and in the store. Really helpful staff member assisted me to make my choice (Nigel at Farnborough store). No rushing even though they were clearly quite busy. Exceeded my expectations to be honest.

It appeared well managed in terms of COVID. Staff wore masks. Sheets were provided for trying beds. Sanitiser was in place. Staff member sped up visit by guiding us very specifically and helpfully thus reducing unnecessary time in store. In summary our trip was quick, it was safe and it led to us buying what we needed.

It appeared well managed in terms of COVID. Staff wore masks. Sheets were provided for trying beds. Sanitiser was in place. Staff member sped up visit by guiding us very specifically and helpfully thus reducing unnecessary time in store. In summary our trip was quick, it was safe and it led to us buying what we needed.

Assistance was lovely pleased with order