Dreams - Farnborough

Upon our arrival we were met by a very friendly customer service assistant called Geraldine who allowed us time to look around. She was there and available to help us when we needed her and felt under no pressure or obligation to make a purchase on the day. We were allowed time to look around and then placed on the very helpful Sleep Match which helps to determine the type of mattress needed.Geraldine was really helpful and had a very good knowledge of all the products. We purchased a rather expensive mattress which we might not have considered if we hadn't been encouraged to try it. A welcomed cup of coffee was offered to us while we filled out paperwork and made our initial payment. We didn't purchase the bed itself as we were still deciding what we wanted but having looked elsewhere, we returned a week later to buy this at what we felt to be a competitive price. We were also pleased to receive -two free pillows.

Friendliness, good knowledge offered about a very wide range of options. Didn't feel pushed at any stage, really appreciated the relaxed style of approach and helped up narrow down the options well.

Salesperson was extremely knowledgable and helpful. The item we had looked at online was available to try in store.

We were met by Sean who was so very helpful. Not at all pushy, had a very good product knowledge and gave us good service. We used the sleepmatch machine which was very helpful to understand both my husband and my different requirements- husband has bad neck and back. We were offered a drink - excellent coffee! He also gave us a temper pillow each one soft and one firm to try with the beds. Very impressive young man

Lovely staff really helpful explained everything we needed to know and more and gave us valuable information on putting the bed together when it arrives

Everything was very easy and Geraiding Ann was extremely helpful throughout

Very knowledgeable and interested in exactly what we wanted. Although store was busy, did not rush us at all

Karen our sales assistant was brilliant - very knowledgeable about the different mattresses within the range and their features. She left us alone while we deliberated and was happy to answer further questions. Other members of staff asked if we needed help too in a polite but non-pushy way. The order process with Karen was helpful and efficient.

Really quick and efficent purchase. Used the Technology in store to see we were appropriate for a medium mattress. Alexandre really helped out in the Farnborough store.

Very knowledgeable assistant, impressed with the system which analysed our mattress requirements.