Dreams - Farnborough

We were helped by Karen in store who was very friendly and knowledgeable. I had intended to spend less as I seem to recall the prices on your website seemed less or that it was not 100% clear about how Ottoman beds are priced with regards to headboards etc. I was very happy that initially I might have had delivery within the week but then the system shifted this date to over a week - so that was a tiny bit sad as we can't live in our new house until our beds arrive so that was as little disappointing. Also, I booked assembly which is a shame that's not included but I am not unhappy, just would have liked that service gratis. Karen was great, we had a lovely tea and coffee and left as happy customers. I already have the Lucia bed at my current home and still adore it but it's sadly too big for the new bedroom :( gorgeous bed though and I shall be sad to say goodbye to it.

The service was excellent. Nigel was extremely helpful and took time to understand our issues and provide information and answer all our questions.

Felt like we were talking to someone who understood our needs, helped us with our choice and didn’t pressure us into making a decision

Karen remembered me from 2 years ago which was nice. Also able to locate previous orders quickly and expedite the transaction in a professional manner.

Help and advice given by Karen at Farnborough store was very useful and gave us the confidence to buy and indeed to purchase a mattress in the future.

Went above and beyond the expected service

The whole process of buying a bed and mattress was made easy. The staff were most helpful and able to pass on their advice without being "pushy"

Quickly greeted by a friendly, knowledgeable, polite and helpful assistant, offered hot drink.

karen was super helpful and couldn't offer more info to help us make a choice based on our needs. great member of staff.

Sean the sales rep was very knowledgeable and helpful and offered good advice, his greeting was good, offered us a drink, pillows to test and the sleepmatch system