Dreams - Farnborough

Karen the lady who served us was very friendly and welcoming, we were happy with the way she approached us. I need a bed which will allow me to sleep with top half raised and she was able to show us these and explain how about the different types of remote control. She left us to think and talk it over and was not pushy like some people can be.

Geraldine-Ann greeted us on entering the store. She took the time to understand exactly what we needed. Showed us a few options of what was available immediately. She was friendly and efficient. We will be back for our next mattress.

The colleague was very professional and very helpful in making me feel comfortable and not in anyway pushed towards a sale.

As soon as we walked in the we were warmly welcomed. We headed over to a bed with a computer attached to it intrigued by what it was and straight away Nigel explained what it was and what it would do (measuring us as individuals to give a helping result of which could be the best supported mattress) With these results and also discussing in detail with Nigel what we were looking for the search began. Nigel was very helpful and knowledgeable of all the products and answered every question we had. He went far and beyond.

Very nice greeting. Offered 4 types of drink which was very unusual for this type of store. We did the sleep match within 3 min of arriving and it was very useful. We offered various pillow options which we then decided upon and purchased. Katie was very knowledgable but not pushy! She made us feel at ease and we walked out feeling very relaxed even after spending £1300. Now that is good customer service!

Taken through mattress selection process by a friendly helpful member of staff. No pressure to buy or steering towards more expansive options.

Friendly and very knowledgeable staff.

We were given time to assess options and then staff were very informative in response to our questions. This resulted in us buying the product we felt was ideal for our needs.

Customer service provided by Nigel was outstanding, Appreciated the time and knowledge provided

Assistant Karen was very knowledgeable and spent considerable time helping us meet our requirements.