Dreams - Farnborough

We knew roughly what we wanted, so on arrival we asked a manager if they still sold the product we were looking for. We were pointed in the right direction and assisted by Karen the sales lady, she was extremely helpful, Karen had served us previously when buying another bed and we received the same amazing customer service.

Sean gave us great customer service, he really looked after us and there was no pressure at all from him. He understood our needs and budget, and really assisted us throughout the whole experience making it really easy and stress free. Thank you Sean!!

Quick and simple transaction, sales staff not too pushy and listened, impressed with speed of servcice/attentiveness and quick delivery compared to competitors on the same shopping location. Good balance of being allowed to browse but being on support if needed

Karen was lovely, looked after all my needs and made sure I got everything I needed.

Good customer service we had in Farnborough, Surrey store with Sean. He explain everything about the product clearly. Really appreciate

The service I received was excellent. The colleague understood my requirements and helped me to come to a decision very professionally. The shop is very well laid out.

I was very pleased to find that you would take away my old divan and mattress.

I was greeted by Geraldine who was polite and friendly and not at all pushy. She was really helpful, making sure I tried lots of different mattresses and making sure I was completely happy with my choice.

Geraldine gave us excellent service, made us feel comfortable and welcome in the store and not pressured to purchasing anything, suggested different mattresses and other products we could be interested in which made our visit a lot easier.

Felt very welcome in the shop. Was asked what my preferences were for a bed, and then went onto the sleepmatch to see what type of mattress would be the best fit for me. I was offered drinks multiple times while I tried around 10 or so beds before narrowing down my choices down to a couple mattresses. Sing allowed me to check multiple times and offered detailed advice for my sleeping position and which sort of mattresses and pillows would be best suited. Overall I am very happy with the experience and in future would like to use Dreams as you cannot beat actually trying mattresses with experts to guide your choices.