Dreams - Farnborough

I was really satisfied with my recent purchase with dreams, i was served by Katie , she was really helpful, was handed a pillow while checking the mattress, mattress was also on discount so worked out well, really happy 😊

When we walked in we were greeted by Katie, who was super friendly. We asked about low raise beds & she sent us to the top of the shop & offered to get us tea or coffee. She showed us some of the bed features & then we started talking about mattresses. She then offered to take us to the sleep match machine, which she set up for us. After this she took us to our most recommended mattress & spoke about the benefits. She showed us a few more, but we were sold on the first one. We had to measure if we could fit double or king. The next day we came back,she remembered us. We bought the bed & Katie talked us through the finance options. We were concerned about delivery as the floor in our bedroom hasn't yet been fitted. She put our mind at rest & said that we could change the delivery day with notice. Karen on the desk next to hers was also lovely & helpful. Katie wasn't pushy with the sale which was quite refreshing. Given the amount of money involved, you don't want to be pushed into something you're not sure about. But gave us all our options & talked through the benefits & special features, taking into account our personal preferences. Overall we couldn't be happier with the service.

The assistant (Katie) helping us choose the right bed for our needs were very friendly and made the experience really enjoyable while making an important decision. The purchasing process was carried out smoothly with a lot of help, patience and understanding. The deals in store were very good and the variety of products available were also really good.

Katie was extremely knowledgeable of the products and seemed to know our needs. She was very friendly but not overly so. I didn't feel pressured into buying anything and she made the whole process easy..

Sean approached us so well we were offered coffee tea or hotchocolate we enjoyed the hot chocolate . He spend time explaining everything and we were not rushed at all. I would highly recommend dreams bed specialist .

We were greeted by Katie. We had just popped in for a quick look round, she was so helpful, showed us colour charts, put us on machine to determine correct mattress and didn’t rush us, even though the store was closing. In fact she stayed late to complete our sale.

Nice shop, friendly staff.

The man who delt with us was very friendly he took us through a variety of beds that suited our needs we had a great experience in store and he helped to keep our 3 children entertained whilst we tried out some of the mattresses

Very friendly and knowledgeable staff that made the process really easy

The staff were very friendly and helpful