Dreams - Farnborough

Our assistant on the day Katie (Farnborough Store) greeted us courteously, spent some time understanding our requirements and recommended a 'sleep match' mattress test to indicate the type of mattress suitable for our sleeping postures. Katie then proceeded to show us three different mattresses of varying degree of firmness, we were able to lie down on the mattresses and a pillow was provided. Katie demonstrated patience, good product knowledge and offered us a drink and appeared to genuinely care that we selected the correct mattress within our budget. Whilst placing the order various care options were explained and a weekend delivery date was arranged fairly soon. We would commend Katie on her excellent customer service.

We were approached quickly by a member of staff who asked our budget and the type of mattress that we already own. They took us round the shop and got us to try different mattresses to compare so that we were able to purchase the mattress that was right for us.

Great range of beds and good information provided and superb customer service by Sing. He greeted us and offered us a drink. He even gave me a pillow that i use at home so that i could compare like for like. Very satisfied with the experience which i was not looking forward to it really.

Excellent service Very helpful with prompt service and full understanding

The sales representative was not too overwhelming. She knew to give space and not push for sales. I was given informative advise about products I was interested in. I generally had a very pleasant experience.

I made two visits to the store and spoke to 3 members of staff. All were friendly and knowledgeable and helpful.

Our sales rep Nigel was extremely knowledgeable, helpful and patient when assisting us in finding a suitable mattress. My partner has arthritis in his hips, so we spent a considerable anount of time testing various mattresses in order to find one which we both found comfortable.

Friendly staff. All very helpful without being pushy

When we arrived we were greeted by Geraldine, when we explained what we were looking for, she asked if we would like to try out the sleep machine to determine which mattress would be most suitable for us. We were offered a tea or coffee and were shown to the mattresses recommended. After trying them we decided upon the one which felt most comfortable for us, and ordered this along with 2 pillows. Again we were offered tea / coffee and whist the purchase went through. Geraldine was very attentive and knowledgeable about the products on offer and very friendly.

Katie was very helpful and seemed very interested in my needs