Dreams - Farnborough

Professional sales lady , attentive; knowledgable of all priducts, understanding of my needs

We were given the option of using Dreams "virtual" mattress, to determine suitable one to try. Of the several selected, we eventually chose one. We did not purchase on our first visit but returned a few days later. We were able to deal with same Sales Assistant, which made things a lot easier. We purchased our mattress at a great price and scheduled a delivery date that works for our needs. Very happy with the whole "buying a new mattress" experience, with Dreams.

Karen was very attentive whilst allowing us to take as much time as we needed to make what we hope is the right choice for ourselves. She answered all of our questions and allowed us to try out new products alongside the store options. At no time were we made to feel that there was any pressure for us to buy now. She allowed us to decide what we wanted when we wanted it.

Very impressed with Katie that served us. She was extremely knowledgable.

Very helpful member of staff

Excellent service brilliant

We were approached by a staff member fairly quickly after entering the store. He took us straight to the bed we had previously looked at online. He then took us to the mattresses and brought pillows for us to try. Very pleased with the service that we recieved.

I walked into store not really expecting much, but immediately Sing came over and was extremely helpful and approachable. Found the product that we wanted really quickly and got a quote printed. Later went back to place an order and the second gentlemen (Can't remember his name) was also really approachable and happy to help. Didn't feel under any pressure from either of them to push a sale through - which is a rare quality!

I am highly satisfied because Sean was extremely helpful and nothing was to much trouble when asking lots of questions.

The store assistant, Singh, was a great he!p. He was courteous, professional and made my choice of bed much easier. I was impressed with the computerized way of finding the right bed for me. Couldn't fault anything.