Dreams - Farnborough

On both occasions the Gentleman and Lady were very helpful

Our primary aim of our visit was to purchase a new mattress, but the service was so good we came back for a second visit the following day. Visit 1. An assistant (Karen) allowed us to have a look around but was there as soon as we had a question. Karen, took the time to understand our full needs and grabbed us some pillows that she thought would match our tastes. Karen explained the mattresses and got us to try contrasting mattresses so that we could further understand what we were looking for. Happy with the service we said we would come back the following day with some paperwork. Visit 2. The service from Karen was so good, and knowing that she would be there again, we came back the following day with our son and ended up buying a mattress as originally planned as well as a new bed + mattresses for our son and four pillows. When it came to do the paper work, we were offered drinks and Karen went through everything very clearly but couldn't find the bed in stock and suggested it may just be weekend delays on the updates to the main system. Karen has been excellent in keeping me up to date and tells me that the bed will not be available until 1st April 2019.

Geraldine who served us was knowledgeable and friendly. Made us feel at ease and didn't give us the hard sell. Consequently we ended up spending more than we'd originally planned but we felt it was well worth it. Very good experience

The assistant that served us was extremley help full. She listen to what we required and wad able to guide us to the correct sort of mattress for our needs. She was not pushie and offered us plenty of time to decide.

The assistant who helped us was great. She was knowledgable and really took her time to explain the differences with all the available matrasses, which is given the selection not an easy task. We never felt rushed but looked after from start to finish. Great asset to Dreams!

The store colleague was helpful, knowledgeable and made us feel comfortable.

Katie was extremely knowledgeable and helpful, whilst not being overly pushy which would have put us off purchasing from the store. We were allowed time to look around before being approached.

Sean was friendly, helpful and knowledgable. The store was clean and welcoming. We were not rushed or forced into making a decision.

It is the second time we visited Dreams to purchase a bed or mattress as the first time we visited the assistant was so helpful and knowledgeable so we decided to visit again for beds and saw the same assistant who was again, very helpful, and knowledgeable on the range of beds etc and made our shopping experience quick and easy.

Nicholas, who looked after us, came to help us immediately. We discussed the types of mattresses available - we wanted to compare an Eve foam mattress with a Tempur mattress. He was very knowledgable about the products and gave us plenty of time to experience each one and was not at all pushy... we bought a Tempur Cooltouch Original Luxe 30 K Mattress. Made us a lovely cup of tea too!