Dreams - Farnborough

We visited the Dreams store in Farnborough a total of 3 times over a weekend and dealt with Karen each time. She was patient and knowledgeable, helping us find what we were looking for. The customer service approach was excellent and much better than the pushy sales approach of some competitor stores.

We were served by a young man who had only just started (Nick) He was really friendly, helpful, chatty and personable. We also chatted with other members of staff who were all very friendly. We were given time to browse and not hassled. The atmosphere in the shop was very nice and relaxed. We would definitely recommend Dreams and in particular the store we visited due to the level of excellent service. The store manager was also brilliant. Great service, great store!

From the minute we arrived at the Farnborough store we were greeted by Sing with a cheery good morning and would we like help and we were also asked if we would like a drink. We were looking for zip linked Mattresses and we were shown a selection. We found the whole process of purchasing our mattress very enjoyable. The staff were very friendly and Sing especially so polite and not pushy. He appreciated it takes time to choose. The Manager was very informative too.We are still waiting delivery but going on how professional it was to buy our mattress I'm sure the delivery will go like a dream.

Excellent customer service, looked after very well by assistant. All assistant were friendly, nothing was to much trouble.

Didn't know what sort of bed or mattress we wanted or where to start. The assistant was very helpful in helping us chose. We didn't feel pressured or rushed. He took his time explaining all our options.

Great from start to finish

I felt that the customer service was excellent. The gentleman who served us asked lots of questions in order to understand our needs and provided us with lots of information which helped us to make our decision. I particularly liked that he was very friendly and efficient without being pushy.

From start to finish we were made to feel very welcome with refreshments, pillows and a friendly atmosphere. Our sales rep Sing, was extremely knowledgeable. We were not rushed or pushed in to a purchase like other stores try to do. We would highly recommend Dreams to others and look forward to another purchase in the near future.

Not having visited Dreams before, we were unsure how to go about finding the ideal mattress for us as previously we had shopped online. Having had a bad experience (Eve mattress) We decided to use Dreams after visiting the website and chatting to one of your online representatives. On visiting your store in Farnborough, the overall process and sales assistant were very helpful and instructive, which was in turn augmented by your mattress assessment bed.

Soon as we entered the store we was greeted by a very polite young man who helped us with what we was looking for, explained every part of the mattress and what would be good for us and we have lower back pains, he was very helpful,