Dreams - Farnborough

As we entered the store we were greeted by Jason, who was extremely helpful without being pushy or over bearing. He helped us understand the different qualities associated with different designs of mattress and which would be best for our requirements using the computerised system initially then took time to show us each and let us try them for ourselves. Jason allowed us time and some space to discuss the options without feeling pressurised to make a decision or to hurry. Jason was also able to quickly overcome the IT issues in the store that day by placing a manual order which he then followed up with an email as confirmation later the same day. Truly brilliant service.

From the moment we walked in we were greeted by smiles and helpful sales assistants. We were offered coffee and made aware of the different mattresses available. Total service excellent.

Assistant at the store was keen to understand our need. He also helped us to understand the difference between different products and helped us to buy the right product per our need. He was not pushy to make sales.

We left the store feeling confident that although we spent twice our budget....! that we had bought the right mattress and are happy that we will be sleeping comfortably for the the next 10 years. Sean, our assistant was great - easy to talk to, attentive but not overbearing and devoid of any slippery sales-talk -a real asset.

The shop assistant took great care in listening to our needs and wishes. She always remembered these later in conversation indication she really took an interest and knew the placement of all products within the store, including showing us items in the storeroom. It was the assistant who made the difference and secured the sale

Geraldine was excellent and we loved the interactive bed/computer 3d scanner which recommended matresses to suit us. Loved it being Caroline Quentin's voice, made it much more interesting and relatable

Looked after from start to finish, making a difficult process less daunting!

Geraldine was the assistant that helped with our purchase. Geraldine was highly knowledgeable and met all of our needs. We initially knew nothing about mattresses but Geraldine and the machine were able to find the perfect match.

Geraldine from the Farnborough store was extremely helpful and knew the range well (going through all products pros and cons), was not pushy. Everyone in the store was friendly amd just the overall experience was a pleasant one

We we're approach by Karen within a few mins of walking into the store, she quickly built up a raport of our needs and buget and made us feel at ease. Took us around the store to try different mattress they would suit our needs until we found the right one and placed an order.