Dreams - Farnborough

Sales assistant was very knowledgeable and helpful ( Karen) at farnborough

We entered the shop knowing what frame we wanted but not the mattress. Karen was great in taking the time to understand what we were looking for and offered a whole range of one's to try out. She did not pressure us into making a decision, but left us with all the information we needed to. She was really friendly and personable

Friendly helpful service.

Jason was very helpful and knew what he was talking about but we never felt under pressure to purchase

I have been the victim of a house fire and have visited the store on a number of occasions to source the replacement products required. I have always dealt with the same branch colleague who has been both very understanding of my situation and very patient while I have been waiting on insurers to sort things out.

Selection and payment process was very smooth. The only issue I had that the item I selected is not available currently. And the delivery date will also be confirmed in May this year which is too much.

We were served in your Farnborough branch by John who was lovely. Very knowledgeable about your mattresses and very friendly. He was very clear when explaining the financing options available and we were very impressed overall with the service we received.

Friendly and warm .

Great customer service

My daughter and I was approached by John when we first entered the shop, he was polite and very helpful. Within 10 minutes we'd found a mattress and was placing an order. I was also impressed with how quickly we would receive it. The only negative is the amount of paperwork involved, this took a while as there was a lot of printing and a lot or reading! Overall a very good experience.