Dreams - Farnborough

We visited your Farnborough Solartron Park shop on Saturday 6th January with the intention of looking and pricing a new mattress which we were going to purchase in the not too distant future. We spent 10-15mins looking and trying on our own (which we were pleased to do on our own) as we were not reckoning on purchasing on that visit. Your sales assistant Nigel approached us and asked if we had any questions he may be able to help us with, from then he took on-board our requirement and proceeded to show us mattresses he considered would possibly suit our needs.There was absolutely no pressure at any time just good and professional advice. We were particularly looking at Tempur mattresses as both my wife and i have had the misfortune to suffer major back injuries, he listened and we came to two choices and finally settled on the Tempur Contour Elite Cooltouch with a pillow each to suit our own personal preference. We are so pleased with our purchases and are already using the pillows, the mattress to be delivered on the 12th Jan. which also pleased us.The whole experience was very pleasant and made that much more pleasant by Nigel.

Soon after arriving at the store , Karen offered assistance. She was friendly and had good product knowledge and seemed keen to ensure that we found what we were looking for at an appealing price point.

Quite simply, your colleague Geraldine is an absolute credit to your operation. She engaged with us early, allowed us time to ourselves to make a decision; was able to answer all of our questions, professionally and courteously and looked after us throughout. I would go back there at the drop of a hat. Really, very impressed with the level of customer service offered by her. But, in actual fact, while we were completing our order I could hear other customers getting the same experience from other sales assistants. I normally wouldn’t bother completing surveys but this was something quite exceptional. Well done. If you would like me to make recommendations on other ratings sites, just let me know.

The staff were helpful and not to pushy and looked after us very well making our experience of buying new mattress ok

We were greeted very pleasantly by Karen, who was extremely helpful. She explained the differences between all the Tempur mattresses, and was very patient while we tried them all.

Staff very helpful & friendly & had a very nice way with us (amazed they remembered us when we went to place the order) Impressed with a nice team of staff working together & being very clear with us (especially mum who is 82) Brilliant compared to Benson beds! Thanks

Team were attentive and friendly, Karen was very helpful and had great knowledge of the products aiding my decision to to mattress most suitable for my back.

As there are so many beds we were unsure what to look for, a very friendly young man called John helped us without being pushy and then left us to browse knowing that we knew which beds to try.

John had excellent knowledge on the frames that we were interested in, and also answered our questions on the mattresses. John was very polite and friendly, outstanding customer service.

I liked that we were able to walk in and try all the beds we were interested in before being approached by an assistant. We were then able to think about what we liked and ask relevant questions when we were ready. The service we received from Nigel was excellent. He was very knowledgeable and helped us in making our final decision about which mattress, divan and headboard to buy..and even the Pillows!