Dreams - Farnborough

Our visit was a Dream from start to finish. Karen is very knowledgeable and took time to explain what products were available. We were offered refreshments which my husband and I grateful accepted as we had been in out of her stores looking for beds. Her customer service was first class.

The Assistant who dealt with me, Mike, was extremely helpful and patient.

We visited the store in Farnborough twice, on both occasions were helped by Karen. On our first visit, she ran through bed and storage types, showing us different fabrics available, and placed my daughter on the sleep machine to determine the type of mattress she needed. We went away to measure bedroom space at home, returning to store one week later, where we placed order, very efficiently handled by Karen. She offered us refreshments, and made the whole experience very easy.

We were greeted as we entered but in no way pushy or aggressive. We used the sleep matcher, tried most of the options, the sales lady took our price range and opinions into account, she left us to try the mattresses for some time, bringing us water and pillows throughout. Excellent.

The assistant was very helpful and friendly

Everything I wanted and expected

First rate service and great customer service

Very prompt and knowledgeable service and good range of products. Friendly approach from Karen. Easy parking. All in all 10/10

I was a bit apprehensive of using Dreams as my previous experience in the store had not been a positive one, and I had expected to ‘just look’ and not actually make a purchase, and that we would buy elsewhere. Despite this we were greeted by Karen, and she made us feel at ease straight away. She took the time to make us feel comfortable, to understand our needs, to put up with our indecisiveness, and generally help steer us in the right direction. Karen’s personality suited us as customers, she certainly had the right approach for us as a couple. For me, Karen totally reversed my opinion, and of course, we made a purchase of what we hope will be a comfortable and long lasting bed.

Karen was really friendly and helpful