Dreams - Farnborough

Sales man being too intense and over friendly

There was only one colleague who was busy and we had to wait longer than I would have liked for service, however he was very apologetic and his knowledge and service were excellent.

Allthough i totally understand the ‘price is the price’ premise i do think some room for movement on the pricing of products would be great, again i can acknowledge that at certain times certain offers can help items become more affordable but i believe in my case the price could have been dropped lower upon request or something as trivial as pillows or mattress topper could have been thrown in to make me feel as though i had achieved something, it’s that sense of achievement which would have me recommending this chain to friends and family ...

We had a failed delivery so needed to order a different mattress that would physically fit in our home. If the inflexibility of the mattress had been explained we may have chosen a different mattress the first time? However an alternative was found and Karen was incredibly helpful.

Had a satisfied experience, always room for improvement.

as it was new years day the staff were all busy and there was a que of customers waiting to be served this is the only reason I have not said I was highly satisfied

Thought there might be better deals in the sales

No major criticisms at all. Perhaps I should have said "Highly Satisfied" but as there was no massage, jacuzzi or free bar offered I think "Satisfied" is probably more appropriate!

We went on a very busy day, we had to wait for a while to get a collegue to help to order our bed, which in the circumstances was satisfactery.

There were only two headboards available in the colour I wanted and they cost over £300 which was more than the price of the divan base