Dreams - Farnborough

Nothing specific but was overall satisfied with some elements highly satisfied

There seemed to be other customers getting a lot more customer service than us. Maybe as we were only buying a mattress we didn't get 1-2-1 service. Although when we did speak to someone they were lovely and helpful, but briefer than with others.

The service from trainee Nick was superb he was outstanding in his knowledge and couldn't do enough to help, however upon purchasing I was handed to another colleague to run through the order who had a very "this is too much effort" kind of attitude and made me feel like I was a complete burden, the experience was excellent until purchase.

I went to a Dreams local to my address, but there was limited stock available to view - so it was quite a bit of a drive to the nearest decent size showroom. I thought the pricing was quite high - and was told Dreams like to try keep prices low all year - it is disappointing to now see the same mattress on sale - I would have appreciated the honesty of staff to say that I would have probably received a similar delivery slot, along with the lower price, had I waited.

I felt a little rushed and that although I was clearly buying a bed the staff member abandoned me to assist someone else and was in no rush to return, until I went and explained I was in a hurry

No I am almost highly satisfied.

No issues

The payment system was not functioning in store. Nigel did all he could to help out but we were waiting for the system to start working for thirty minutes

I am satisfied as we had to wait a while to be served and chose the items ourselves whilst waiting.

our experience was good but not exceptional