Dreams - Farnborough

Staff were informed and helpful. Prices were acceptable. There was quite a good range of beds. Just didn't feel that it did anything beyond expectations.

I came on Friday but was not able to complete the paperwork. Therefore, i had to return on Saturday. I applied for finance in order to pay by direct debit and it took forever to come through. I would like to mention the professionalism of the one of your colleague named Matthew John.

This is not a criticism - I am never highly satisfied with a shopping experience.

All was good, it would have been nice to sit down in a more welcoming environment

I found the employees not particularly friendly and not very good at trying to make the experience rewarding many products very expensive and delivery options not satisfying

Had I said 'Highly satisfied' where would be your need to improve your standards. Also I would have indicated you were perfect, & very few people or organisation deserve that rating, apart from Marilyn Monroe, Marty Robbins, & Arnold Palmer.

The choice of fabrics and colours was rather limited

We visited early on a Tuesday morning, the member of staff was on the phone and alone.It took a while for him to finish the call and tend to us and didn't acknowledge our presence just letting us wander the store,although he did apologize once he got off the phone. Another member of staff would have been more acceptable.

The bed frame that I wanted was not in the show room to view. The prices of the products were found cheaper online. I was also disappointed with having to pay a delivery charge when I placed an order that was over £1000 !!

The employees in the store did not know the name of the bed I was buying and I had to go back upstairs to check it.