Dreams - Farnborough

I went to the Dreams in Basingstoke and the service from Angelika was much better than the service in this store. I ordered from this store as closer to my house but it was really all based upon Angelika's help and expertise. In this store it was all very transactional.

Because the availability of all the mattresses I was interested in was not as quick as I would have liked.

Perfectly happy in all respects aside from the 7 week wait for delivery.

good but not perfect

I was impressed with the knowledge, sales skills and patience of Donna at the Farnborough store (validation code 283). She focused in on my needs and showed me appropriate mattresses and, though the store was busy, she didn't rush me as I leapt on and off beds and asked numerous questions. As a sales person myself, I enjoy watching a good sales person and clearly she is highly trained. In my view, the only trick she missed was to try to sell me add-ons like mattress protector, pillows etc.

The customer service was SUPERB! Kim was extremely helpful. As my wife is first time pregnant Kim took her time to help my wife to find the most suitable bed for us both. We knew which bed we wanted it was just the mattress we weren't sure on. We have now had it a few nights and we are really happy with the choice. The only niggle was we were recommended pillows. I took the advice on a pillow which I a Didn't get on with but the Farnborough team were happy to exchange it.

Too many people buying beds at the same time and not enough staff to deal with them properly.

Whilst sitting with the adviser to pay for our item we were surrounded by several other members of staff all shouting / talking loudly to their customers whilst sharing one payment machine. This left little room for privacy when discussing financial details and made it very difficult to concentrate and hear what the adviser was asking.

I don't feel like the service was over and above standard service I would receive in this type of store.

I got what I came for.