Dreams - Truro

Austin who guided us through the whole process was excellent. His knowledge of the products was fantastic and not once did he push for a sale. He guided us around the shop to the beds which matched our criteria and left us a couple of times so we could decide our favourite bed. If you could bottle and sell Austin's customer service, you would be a world leader.

Lovely welcome from the lady sales assistant when we arrived. She was very friendly and helpful and we felt at ease. Would shop here again.

The lady who helped us was faultless. She gave a great service and even stayed late for us to finish our order.

It was so easy from start to finish and very well explained

We were greated by Austin who was very helpful and knowledgeable.

Austin was very friendly and hospitable. He had great knowledge of the products and devoted time to us. A great shopping experience, we would definitely shop there again. We chose to shop at the store and not on line for exactly these reasons the personal touch is irreplaceable.

We just popped into Dreams to look at mattresses not knowing what we wanted for our specific needs. We were greeted by a friendly member of staff and helped us with the machine to determine the right mattress for us. He was very knowledgable answering any questions asked of him. We could take as long as we wanted knowing that it was a much more expensive mattress than we would normally purchase.

Very helpful staff, knowledge about products good and well explained

Austin was very helpful, he had very good product and went out of his way to hlep

I visited Dreams, with a friend, to purchase a bed and mattress for myself and my daughter. Austin assisted me and was very knowledgable and understanding. I have been in stores where I've dreaded intervention by sales staff, however Austin was absolutely amazing. He established what was required and provided the options accordingly - there was no hard sell. I was particularly anxious about selecting for my daughter as she is very heavy. I appreciated Austin's attitude - he just accepted the information I gave and offered solutions. There was absolutely no judgement or undertone. Thank you Dreams and thank you Austin - you deserve a promotion. Helpful, knowledgeable, kind, empathetic, patient and with just the right amount of humour.