Dreams - Truro

The Assisstant was very helpful and listened to what we wanted to buy and why.

Good knowledge of product and very helpful in choosing the right one !

Helpful staff not too pushy. Good range of stock.

We were not hassled during our visit. We were allowed to browse at our leisure & Geoff was very helpful & informative during our visit

The choices of beds available was easy to navigate due to the convenient layout of the stock. The explanation cards and firmness indicators were very useful. After a few minutes browsing Graham came to assist me in my choices. I did not have a lot of time to find the right beds for my holiday let (a double and 2 singles) and he talked me through what was available and did not try to get me to buy the most expensive but rather what would be most suitable. Delivery time was crucial as I needed them in a few days and when the single mattresses were not available he quickly found suitable alternatives which could be delivered in the timeframe. He thoroughly explained the delivery process and took not of the restricted access to the property. Overall a very pleasant, swift, re-assuring and successful experience! I got the beds I wanted delivered on the day I wanted at a reasonable price! Nice one!!

Walked in the store and we were greeted straight away by a very friendly member of staff who answered all of our questions with a lot of knowledge and answered all of our questions s with ease. We were not rushed at any time and we were given all sorts of options s that suited our needs when it came to working out the payment. Literally can not say a bad word about mu experience.

I was looking at the tempur mattresses. It would have been more helpful to have the mattresses next to each other to be able to compare better.

I feel that the “highly satisfied” is a little over the top for our experience. Nothing was wrong with our shopping experience. The shop assistant we had was a little inexperienced but in all we got the information we needed from the automated bed machine to make our choice.

The store personnel have been more than helpful. No criticism at all. The delay in our delivery since September and the way it has been handled by your central customer service is not. The first time you delayed the order you tried to stop the whole delivery and only when I challenged it did I get the truth that it was one bed frame out of the 5 items I ordered that was delayed. You have then cancelled the bed frame and delayed it until February. The store have repeatedly tried to resolve this for is. The only problem was your central customer service section. Maybe if they had the customer in front of them rather than on the end of the phone they might be a tad more helpful!

The customer service was second to none, very patient and knowledge staff.we can fault the store or staff at all. We were just a little disappointed that our original choice of bedframe was out of stock and as we were spending a considerable amount of money there were no discounts or offers.