Dreams - Truro

Just a normal shopping experience for us for an item we required. As we had bought a mattress earlier this year from the same store we were happy to shop again with you. And were satisfied so no need for the word highly!!

No particular reason except that I rarely choose that option for any establishment - our experience was very good and we got what we wanted but it was not exceptional

It was because of incorrect information on the website, which gave us a false impression. There was nothing wrong with the branch or the staff, they were all lovely and extremely helpful and professional, apologising for the incorrect information and being unable to confirm which measurement was correct.

OUTSIDE POSTERS AND TV ADVERTS CLAIMED HALFPRICE BUT ITEM WAS NOT.

I hardly ever rate highly satisfied

I was very satisfied thank you. I never rate anything as highly satisfied

I went on a busy Saturday and couldn't have asked for better service, had I gone mid week then would probably said highly satisfied.

Not enough choice in lower priced mattresses.

I found it unnecessary to offer us tea or coffee at least 4timesand after being told to just ask if we wanted one. Having already mentioned that we were married, then addressing my husband as my partner.

Item looking for not on display only fabric samples.