Dreams - Truro

Confusing understanding the differences in the mattress prices and ranges and constantly changing offers, could be made simpler.

Although I bought a mattress, I was quite shocked at the price of them. I looked on line prior to going to the store and decided I liked the reviews on one particular mattress which was £400. When I got to the store I was told that mattress could only be purchased on line, but I wanted to try the mattress first. Most of the mattresses in store were of a much higher price, I actually ended up paying double of what I originally thought I would be spending.

I was satisfied. Buying a bed isn't really something I expect to be highly satisfying...! It was fine.

Overall a good experience. Store assistant a little too eager to help and not as many products within my budget as expected but left happy nevertheless.

I was almost highly satisfied at the store. Sam the sales assistant couldn't have been more helpful and I would return to the store because of his friendly attitude. However, if you purchase 'B' stock at a high price and there's something wrong ie. wrong size mattress, then the post purchase customer service you receive has a great deal to be desired and because of this as my complaint is currently being processed (at length and not to my satisfaction!)... then I will consider not returning to Dreams and buy my other 4 mattresses elsewhere.

Because overall I was satisfied with my experiance.

The store looked a bit worn with most of the mattresses having stains on them. We had visited Oak Land prior to visiting Dreams store and the comparison was stark. We chose Dreams as it had a particular bed frame that I liked, but delivery is almost a month due to having to be transported so far. I cannot comment on the quality of the bed as it has not arrived. Staff were helpful and pleasant. The small print on terms was so small on posters that unless you were told what was written it was impossible to see (this is not a good way to deal with people). This is the first time that I have bought anything from Dreams so I await to see how well the company does.

Satisfied with every thing a1 thanks

You could offer free delivery at weekends

Buying beds is not something to do over the internet - the stock in store was very restricted compared to website. Having spent over a £1000 on the bed felt the amount charged for removing the old base and mattress was a bit steep.