Dreams - Truro

The original prices seem highly inflated to then be reduced to a 'sale' price. A 1600 sprung mattress had a higher original price than a better quality, 3000 sprung mattress (purchased) so that a greater discount could be advertised.

The overall experience was good and despite the fact that the sales assistant Austin fully understood what I was looking for and took the time to explain the products I was slightly disappointed about the delivery date being so far away.

I would of like to have a bit of money off and less waiting time

Unfortunately the assistant was quite pushing and seemed disinterested when we said we didn't want the various add ons that we were offered. We were on a tight budget and didn't want any of the extras but we kept getting pressured to buy - we didn't buy any in the end.

I was satisfied - highly satisfied is, in my view very difficult to achieve - I knew what I wanted, went into a store and bought the item I wanted with a perfectly acceptable representative of your store

The customer sirvice was very good

A big sign said that delivery was free. In very small writing it said that this only applied to amounts over £100. This was very misleading. As we bought a mattress for £99 we felt very upset to actually have to pay the delivery. We even offered to pay £1 extra for the goods but this was not acceptable.

Higher prices than I was expecting

Delivery time is longer than I expected

Salesmen was a bit 'salesy', and wasn't immediately available. It's quite a big store and we didn't see anyone in there for the first 30secs-1min, gave impression of not being busy (which isn't good for any business - prompts questions 'why aren't they busy?' 'Is it lacking in value?' etc) ) and unprofessional.