Dreams - Truro

it was a particularly busy time of year due to your sale and I felt there should have been 1 or 2 more members of staff present.

The store lacks shopping experience.

Relentless repetition of the theme song every few seconds is annoying

Lisa was really really great! Excellent customer service, the best we have experienced in a long time!

I would return to the start of the survey to enter "highly satisfied". The assistant appeared knowledgeable, was there when required but did not hassle us.

£39 delivery charge

Originally a sat delivery date which would have been ideal was available by the time the order was complete it wasn't available meaning one of us would need to be off work to receive items maybe book the suitable date before completing order

I think I was a bit disappointed that there were so few of the beds I was looking for. I thought I had found Bensons for Beds but discovered too late really that i was in the wrong store and felt i have committed to a second choice because i did not see what i was really looking for. aIso thought the decor was like a bed wearhouse not as attractive as the place might be. There were big signs up saying half price but no real indication as to what was discounted. I am disappointed that I had to pay for the delivery from elsewhere in the country so I am paying a penny under £40 And waiting 3weeks as well.Plus assembly charge as I cant do it myself. I have not gone for your take bed away as thats another £40.

I received a level of service I would have expected from any retailer

We were under the impression that the item was in stock, we went to our local store to collect the headboard only to be told it would have to be ordered in. Then we had to pay to have it delivered to the store, if we were going to have a home delivery, fine, we could live with that. We think it's a bit steep to have to pay for it to be delivered to the store, we drove over 20 miles to your store, and another 20 miles to collect it this weekend, home delivery was not an option this time. You must have other item's going to your store, just put it on with them. Made us think twice before we placed the order.