Dreams - Truro

Not a real specific reason. Found at times it was to much directed to the top ranges despite the fact we were on a limited budget so had to push towards the lower range. Communication was quite fast too, sometimes difficult to follow and understand!

not convinced it was good value for money

Only one line of discounts available, despite being eligible for two (forces discount & another discount). Availability of delivery poor. Long time to complete order.

I just felt that most big shops approach customers now so it was nothing out of the ordinary.

Had to wait until 7th April for delivery. No mattress in the meantime!

On the day we purchased the bed we were told it was out of stock and could take 2 weeks which i was ok with because I was informed of it. However a week later we get an email and the earliest delivery was another 5 weeks away. The girl who dealt with our order assured us it would only be two weeks!! So still waiting for mattress to arrive.

The assistant was unable at time of visit to give a delivery date due to an IT problem, she was very helpful and friendly and certainly knew her products. I cannot rate her highly enough however, when we subsequently learned that we would have to wait over 3 weeks for a delivery we were less impressed by your Company through no fault of the assistant. we felt that you had let your brilliant assistant down and were disappointed not to have our mattress in a timely manner

Two different assistants gave contradicting advice. The order took extremely long to process. The individual processing the order openly discussed her dislike at working there, the poor commission they received, and was annoyed the store was busy.

I was in pain with a bad back so I had to try numerous mattresses before I settled on a decision. Hopefully the right one.

I am disabled and there doesn’t seem to be any flexibility in the requirement for the customer to “bag” up the old mattress. This I something I am unable to do so will have to organise help to do so and with an uncertain delivery time this is not straightforward