Dreams - Charlton

Too long for delivery

My father in law doesn’t like to be hassled when making a purchase

Was a small hole in the mattress so had to return it but know problem replacing it

always room for improvement.

Felt the price was too high; was not satisfied that the old bed to be collected upon delivery of the new bed would have to be dismantled by me first even though it was assembled by dreams staff when I bought it 11yrs ago; not highly satisfied that I will not receive a reminder to pay the full purchase price at the end of nine months before the credit finance kicks in;

We had great customer service from Nick to help us find what we wanted. Unfortunately there was a problem with the technology & the system did not allow us to place our order, so we had to leave & come back the next day.

I’m happy about all

To allow the company to work further improvement. With more research, there is always a chance for new innovation, more so, in a competitive business.

I was highly satisfied with the service of the shop assistant

When discussing what I wanted I did mention I would want assembly but I was not asked a checkout so had to make another trip to store and customer service contact