Dreams - Charlton

Afte not being able to see the mattress i had initially wanted from the website I settled on another, which had 'take home today' on it - however it was not in stock

We got the info we needed and the ordering service was efficient and tailored to our request.

Technical issues with computers repeatedly crashing meant transaction was not processed as speedily as it could have been.

The price was too dear

Justin at Charlton was exceptional in his customer service, spent a lot of time explaining the product I was looking for and we bought a Insignia 3000 mattress.

We knew what we wanted so there would have been no issue

As I said the temperature at the rear of the shop was unbearable. I had to leave very quickly. The man serving me told the assistant at the rear to turn down the heat twice while I was there. I was less than impressed as that man was almost lying down whilst telling us the heat was lovely. I would hazard a guess it was more than 100 degrees. A very unhealthy and environmentally unfriendly high.

Everything was as expected. I was happy with the service, the store and the products. Although there was nothing mind blowing or extrodinary about the experience i was happy with all aspects and would recommend Dreams to friends and family.

the sales consultant whom processed our order (Tunji) requires more customer service training. As a retailer myself i found it very frustrating, trying to listen, whilst he mumbled. To few computer terminals, for the amount of customers in store. so we felt that we were rushed to finish processing our order.

Price expextations (good purchased was outside my budget). but overall I am satisfied with the customer care.