Dreams - Charlton

Took a bit longer than I would have hoped

I think the price was a bit too high-a bed frame the same price as mattress.

I find the price are quite high for certain bed but the sale were reasonable.

When entering the store the first salesman did not give us much time .its only the second time we entered the a different sales man approached us that made us more confident to buy the products

Satisfied is a good response

went through all items for sale one at a time instead of collectively which made it sound pushy

Salesperson didn't advise on how we should choose the firmness of the bed. We decided ourselves based upon advice we had received at A competitor. Having chosen and ordered, and been charged £39 for delivery, we came home and looked the mattress up on your website, only to discover that delivery is free if you order online!!! We were not offered the option to have our old mattress removed, which we had forgotten about, and we now have to figure out how we will get rid of it.

Some display items soiled or broken; layout of the store "basic", one member of staff quite "direct".

Long waiting time for delivery almost two weeks everything else was great

To say I was Satisfied and happy with the experience we had at Dreams, I thought was quite good! Highly Satisfied is something way and above any experience you could have in any shop and it rarely happens!! Des and the rest of the team are friendly, helpful and well informed. The order was placed without hassle. I wish we could have had our new mattress without having to wait so long... Overall, very good and will recommend and return myself.