Dreams - Waterlooville

I had purchased a mattress just before lockdown. I was happy to take my son to the Waterlooville store and let him look. He was slightly unsure of exactly what he wanted.

When we arrived, it was clear at the store front what do to re covid 19 measures. We were met at the door by Derek who was very welcoming. He asked if we wanted his help or if we wanted to browse and chose to have his help. He ascertained our requirements and then showed and explained the different mattresses and bases. We went then went around the store, trying different mattresses, with a special cover for the pillow cases. After about 5 minutes, Derek returned to let us know about an special deal, we may be interested in. He talked us through it and we were grateful for his knowledge and help. It was decided this would be a good deal for us so we then purchased this one. The processing of the order was relatively straight forward and Derek clearly explained everything to us as he completed the form. Overall, I could have not asked for a nicer or more helpful person to help us in a process that we do not do very often.

When we arrived, it was clear at the store front what do to re covid 19 measures. We were met at the door by Derek who was very welcoming. He asked if we wanted his help or if we wanted to browse and chose to have his help. He ascertained our requirements and then showed and explained the different mattresses and bases. We went then went around the store, trying different mattresses, with a special cover for the pillow cases. After about 5 minutes, Derek returned to let us know about an special deal, we may be interested in. He talked us through it and we were grateful for his knowledge and help. It was decided this would be a good deal for us so we then purchased this one. The processing of the order was relatively straight forward and Derek clearly explained everything to us as he completed the form. Overall, I could have not asked for a nicer or more helpful person to help us in a process that we do not do very often.

Colin was really friendly and helpful. He had excellent product knowledge, was honest and didn’t put any pressure on us to make a purchase.

Colin was really friendly and helpful. He had excellent product knowledge, was honest and didn’t put any pressure on us to make a purchase.

Colin was really friendly and helpful. He had excellent product knowledge, was honest and didn’t put any pressure on us to make a purchase.

Colin was really friendly and helpful. He had excellent product knowledge, was honest and didn’t put any pressure on us to make a purchase.

I felt the staff's product knowledge was very thorough

I felt the staff's product knowledge was very thorough

I felt the staff's product knowledge was very thorough