Dreams - Waterlooville

We spoke with Derek who was very helpful. He offered us a drink on arrival and was very accommodating. He gave us all our options but did not pressure us, he was honest about any issues which might arise with availability and supply but did his best to get us what we wanted. He was a star 5/5 for him

Great service Knowledgeable staff Good selection of products Clean store

The young man (Joshua), was extremely helpful in all respects. He explained clearly and precisely, the way in which the 'bed machine' (my description) worked and in no way did he make me feel pressured to buy. He is an asset to your company.

Derek at the Waterlooville branch assisted me at both visits (first alone and then with my husband) He was very friendly, helpful and the biggest plus for me was that he was not a pushy salesman…. Which I have encountered in other bed stores. He listened to our requirements, offered advice and gave us the option of him accompanying us through our walk round or leaving us to it. Once we’d (i’d) ;) decided on a mattress further questions were answered and knowledge provided to help us finalise the decision. The sale transaction was quick and easy (even utilising the interest free offer) and we enjoyed a nice hot drink throughout! There was also no problem in us delaying the delivery slightly. Great experience all round!!

Easy to see prices, friendly staff who left us to browse at our own pace. Very knowledgeable staff when asked questions, not pushy for a sale. A quick quote was done when asked & time given to think about purchase. Derek @ waterlooville branch

Sales assistant knowledgeable very helpful without smothering us.

Joshua was an extremely helpful sales assistant and really guided us through the process of selecting the correct bed. As first buyers we have not had the experience of selecting the correct bed and mattress before, so to have someone of Joshua's expertise was fantastic. The instore mattress selection software was unique and a device which I feel helped to narrow down the selection. In the end we found our perfect frame, headboard, and mattress and Joshua helped to ensure the price was suitable. The bed is set to arrive in a few weeks time at our new home which we are very excited for! Thank you for the great service Joshua and Dreams!

Once again the sales person give a first class service very helpful and friendly and a very happy with the price and the sales persons name was Joshua 810A

The service was quick and knowledgeable. Buying a new mattress was made simple and easy. There was someone available instantly to assist me and they were friendly and knowledgeable

Made two calls to local waterlooville store one enquiring the type of mattress i would need to purchase for a child ,1st call the man was very imformative on my needs & what mattress would suit my needs ! 2nd call to store i had looked on the website was asking further advice which the man gave me again and advice me to bring my child in to waterlooville store as he had the specific mattress so we could try it to be certain but i explained i didnt have time which again was very helpful & asked him about it which he gave me all information i needed and i asked him to purchase over phone & he was very good even excellent a pleasure to deal with & again been imformed by email in good time by purchase was ready & phone on the morning polite & courteous werethe delivery men & brought to the door & again given information on how to use it , all staff were 10 of out 10 if not better ! Well done Dreams good all round courteous service from start to finish ⭐⭐⭐⭐⭐