Dreams - Aylesbury

All the staff I encountered were friendly cheerful and had time to spend with me. Understanding what u want. The manager who finally assisted me on the day I brought the bed and mattress I wanted was more than patient with me gave me time to try all the beds again explained and answered everything I needed to know and eventually helped me decide on mattress as I originally hadn’t plan on buying a mattress just divan bed but then deciding I would buy the full set. I couldn’t fult the store

Friendly and knowledgeable staff led to a very positive overall experience

Nice and friendly..told me s A lot about the bed I was buying

The service was appropriate to our needs. They were not too pushy but we’re helpful in directing us through our decision making process. The kids were well occupied whilst we were testing out mattresses!

John at Dreams in Aylesbury is very very attentive and knowledgeable! He made us feel welcomed and even asked the kids if they wanted hot chocolate and a biscuit. Their faces lit up especially as he said to them they could help him. Been served by John twice before and every time he delivers high quality customer service - he truly deserves to be recognised for this as he goes over and above what is deemed as satisfactory customer service.

Great service from in-store colleague who had good product knowledge

Prashant was very helpful and knowledgeable. He approached me as soon as I walked in to the store in a proactive but friendly manner. I was sceptical at first about the technology used to determine the correct mattress for me, but having said that it was a differentiator to other shops and a trust/confidence builder. I was offered coffee which was a nice gesture. At the end of the day, Prashant made the difference...friendly and professional approach, and it was a good shopping experience.

Easy transaction, staff competent and listened to our needs.

We was greeted a warm welcome when me and my nanna went into the store, we were offered help straight away, I done the bed test and the bloke looking after us found the ‘perfect’ beds that matched my score from the test. He was knowledgeable and friendly he took the time to answer my Nanna’s many a questions. Great customer service

We were served by Francesco, who was a DREAM. Knowledgeable, helpful and friendly. Showed us the options available and went the extra mile to ensure we made the decision that was right for us. A very satisfactory shopping experience.