Dreams - Aylesbury

I was served by Ryan in the Aylesbury store and he told me along with a family member everything we needed to know and more. It made the choice even easier and even came out of the store happier and the excellent customer service and how approachable they all are as well as having a laugh with them always helps after a long day at work.

It was easy and John was helpful and knowledgable

I received friendly and helpful and fast service.

Staff very attentive especially Ryan from the Aylesbury store who was excellent and very warm and welcoming highly recommend him

Staff all very polite and friendly, knowledgable - offered coffee and biscuits, not rushed

Ryan (Aylesbury store) met us as soon as we walked into the store, but wasn't pushy in any way. He let us decide whether or not we wanted his help. We did, in fact, want his help as we didn't know where to start, so he showed us the different types of mattress and let us try them. He did not try and sell us the most expensive, but was gauging our reaction to each one. He spent quite a lot of time with us, but then let us discuss alone too. When a computer was unavailable straightaway to place our order, he made us hot drinks and continued to chat with us in a friendly way. When we placed the order, he read the T&Cs very clearly so there would be no "surprises". He was friendly and knowledgeable throughout our visit.

The person who served me was excellent. He spoke to us explained how things work at Dreams and then gave us time to decide what we needed and then came back in to help us make our mind up

Excellent customer service ‘Ryan’ was very knowledgeable about the items in the showroom. And was very happy to assist us with any questions or concerns

We visited other retail outlets and felt that we were better informed and supported with the details that we required of our purchase. Both Chris Lock and John Elliott were so knowledgeable about the product and made sure that we understood all of the detail of the purchase particularly as I have suffered so much with my back in recent times.

Went in to shop on Sunday and salesman very attentive and knowledgeable. When ordering the mattress he told us the mattress will be delivered this coming Saturday which we thought was extremely good service. I have received a couple of texts already from Dreams to say that they will be delivering on Saturday and they will text again on Friday to give us a two hour time slot. Very efficient. Let's hope that the delivery itself is just as efficient!