Dreams - Aylesbury

Store was very well laid out with lots of choice. We were served quickly. There was no attempt to persuade us to go for a more expensive mattress.

Service given extreme!ygood. Could not be faulted. All very friendly.

served by john Kelly , very good service asked open questions to understand our needs, was not pushy or hovered over us gave us space and time to think and look at the products . advised on combination of base and mattress for our autistic son , talked to our son as an equal. new the product range and asked questions to understand what we wanted. offered alternatives . quick efficient service

John Kelly was very attentive from the moment we walked through the door. He ensured that the comfort of our new bed came first and listened to our needs. When we had found a mattress we liked he enabled us to find a cheaper alternative to meet our budget. We were able to ask questions and were able to purchase a product that exceeded our initial requirements, eventually purchasing a mattress and bed rather than just a mattress (which had been our priority). He offered us refreshments and even offered refreshments for our toddler and his grandma who were waiting patiently in the car for us! We are very excited about receiving our item!

Great customer service and knowledge of the mattress we where purchasing offered us a cancelled order which made it more affordable for us Didn't feel like he was pressuring us but gave us enough knowledge and facts to make a decision to buy

Staff were very helpful friendly and made sure we were satisfied with our products I would but from here again

The amount of Knowledge the two Johns, that were running the shop that day had about the products they were selling was amazing, they answered all my questions. The offer of tea or coffee was a good indicator there was no rush. John the man with the glasses, the manager i think, also knew a lot about other manufacturers mattresses and comparison ones he sold, as i had gone in for a Slumberland.

The shop assistant was very good. Explained the products very well, gave us plenty of choice and time to decide what we wanted.

when entering we were not jumped on imediately we were browsing and looking then we were asked if we needed assistance later and we said later.then later an assistant came to us who was John and he was so helpfull friendly and knowledgable. He gave us so many options and showed us many types and said lay on the beds to see which was comfortable, which made us hot and so forth and explained every thing to us.We then went through the process of ordering and paying for the bed then we went and had a look at bedroom furniture and he came over later and we had a great discussion about that and he was again so helpful he even gave us a drink wuth biscuits. We were so pleased and would recomend anyone to dreams at Aylesbury

John came over to greet us, he asked lots of questions on what we were looking for what we have at the mo ... he spent time showing us all the different mattress and explained about them, he then asked us if we would like a drink and showed my son the colouring pencils and paper. John then went off and make the drinks but did not return straight away he left us to test the mattress and talk between ourselves which was so nice not to be rushed and hasselled. Great customer service as we was in the store for nearly 2 hours. We decided on the mattress and bed and ordered it :) Thank you John Elliott