Dreams - Aylesbury

On this occasion we spoke to the manager who was knowledgable and very helpful. Hence we were highly satisfied. However during the course of this visit it became apparent that we had been ill advised about a very expensive product that we bought earlier in the month. We will be exchanging the item within the 40 day policy but sadly will possibly incur a discrepancy in the value of the new item and will certainly incur a cost for redelivery..this is disappointing..we were not served by the manager on the earlier occasion.

Anthony helped us to select the right mattress. He was very knowledgeable and clearly explained how everything was laid out. He was present without being in our face! He was accommodating to our needs and we ended up buying a mattress.

Staff were very friendly and welcoming offered a coffee or tea. Staff always available when needed to answer questions about products good service . Happy staff nice to see staff enjoying there job and able to have a laugh with there customers . Felt very relaxed. was looking around only went in to get a mattress and ended up buying new bed mattress and new wardrobes for our room. Thank you to the staff for there help. 😃

The members understood my needs and budget.

We purchased the product we required, the sales assist and (John Kelly) was very helpful and did his best to understand our needs by suggesting we try a range of products. Whole process was very pleasant and efficient.

I was shown all the options in a professional and speedy manner and was left to make up my own mind. The ordering process was very efficient.

The assstat was knowledgeable and able to answer my questions quickly.

I kept changing my mind and the assistant was kind and courteous throughout

On entering the store I thought too many to choose from. I knew roughly what I wanted and when I told Pravesh he immediately knew what I meant. After showing me several mattresses and making sure I tested them well I was pleased to be able to place an order. I found Pravesh to be polite and friendly and knowledgeable about the product I was buying. I would definitely use the Aylesbury store again should the need arise.

We had visited other bed retailers and were disappointed with the range and quality of goods on offer. We decided on impulse to visit the Dreams showrooms in Cambridge Close, Aylesbury. We had been in the store for only a few minutes and were approached by an assistant (Kim Naomi) who politely enquired if we needed any help. She quickly and succinctly explained the choice of matresses available for the type of bed in which we were interested and then left us to explore the alternatives. Once we had narrowed our search, we sought her further guidance and we were then able to make our final choice. She then, very efficiently, processed our order. The whole process was both quick and enjoyable. Her friendly manner, combined with her product knowledge made made for a very pleasant and hassle free process - so different from pushy sales assistants in other stores.