Dreams - Aylesbury

I walked itno the store and was politely greeted and asked what i looking for, the assistant, Kim, took me to look at the items. Friendly and helpful throughout the time in the store.

very helpful staff. we were advised of the different type of beds available so we could choose the one we liked. we are also previous customers and will always recommend dreams.

I received a very warm welcome on arrival at the store. Friendly, knowledgeable, unpressured assistance to purchase the exact item I was looking for.

My partner and I were in a bit of a rush when we entered the store as we were on a mission! We weren't visiting intending on purchasing a mattress, but primarily to have a feel of the different types and to see what was best for us. As we entered the store (we were the only ones there at the time!) we were immediately acknowledged by a staff member who asked us if we wanted any help. We explained our situation and straight away John Kelly was extremely informative and found the right mattress for us on 1st attempt. He was very knowledgeable and I felt relaxed, rather than being pushed to make a purchase. Even though mattress number 1 was the one for us, he still showed us 2 other mattress' just to give us an idea of what else there was. We explained we didn't really know a lot about mattress' and John explained each one. He offered us both a cup of tea and we had a chat about what my partner and I had done that day and what we were doing later. All in all, I was very impressed with the high level of customer service we received and how easy it was to buy the mattress we wanted.

Professional, not patronising, appropriately guiding. Laid back and friendly atmosphere but very attentive.

The staff were friendly, helpful & knowledgable about the product.

Greeted on arrival to store assistant Doug was extremly helpful in every respect. Including advise on bedroom furniture as well as very helpful advise on costing of dreams products.. Highly recommend anyone looking for beds or bedroom furniture..

Very freindly

From the we walked into the store we were looked. After my mother had picked her mattress she was offered a cup of coffee and biscuits while I choose mine and did the buying of them.the assisted Doug explained every thing in detail to me.we now look forward to the arrival of our mattress. Thanks

Our experience at Dreams, Aylesbury was great. We have just bought our first home, so need a new bed. We popped in to view one of the TV beds and to our delight, the item was on sale. However, due to complications with the completion on the house, we were unable to order at the time. Doug assisted us and told us all about the bed. Once the house was sorted, we went back to the store, but found that the bed was out of the sale. We were so disappointed. When we spoke to Doug, he was able to honour the original sale price. We were extremely pleased with this and took him up on his offer immediately. Doug was so helpful - he re-explained all of the features of the bed and recommended that we take out the 8-year cover for £99.00. He was also happy to make the delivery date flexible, which is great for us, as we are redecorating the house before we officially move in. Overall, we were very impressed with the store. Although we didn't buy a mattress on this occasion, it was good to see the different types clearly displayed, with an explanation and easy how-to-choose guide. All of the staff were friendly. The addition of the furniture department is also great for browsing.