Dreams - Wolverhampton

The assistant was really good, knew her product, picked up really quickly the type of product and price we wanted to pay and wasn't pushing to sell.

i am very happy with everything i wanted and talked about and the prices because i could not agree more everything

When we entered the store we were greeted by Korey,with a smile and a pleasant tone. She was smartly presented and genuinely appeared to want to help us. She asked what we were looking for and once we said a mattress proceeded to explain the different types and explained about the sleepmatching machine. We had our sleep test, and then Korey explained the results and showed us the different options and allowed us to try them. We narrowed it down to 2 and retried both and finally decided. We were then taken to the desk offered a drink and the purchase and options were explained for us. We decided to take the extra insurance and bought some pillows. At no time did we feel pressured into any of this. Delivery was quicker than we expected which was a pleasant surprise. Overall a great store, a fantastic member of staff with a pleasant personality and a great knowledge of the products.

Pav was very helpful and thorough during our visit. She provided all the information we needed in order for us to make the right decision for our needs. We did not feel pressured during our visit. We are very happy with her service.

Quick and helpful service. Assistant listened to my requirements and tailored options to suit. Assistant knew when to withdraw and allow time for my to make my choice. No hard sale.

Angelo was highly attentive from the moment we walked in with nothing being too much trouble. He personally showed us round the store to the beds that were a match for us and when we told him we were on a budget he knew exactly which beds were in our price range without having to check. He provided us with a lot of help, support and guidance and made the experience better. He is a massive credit to the Wolverhampton store and he shows the utmost care for your custoemrs.

Customer Service is not something we are good at in this country but the employee who dealt with us today was outstanding. Kodey was professional, had great product knowledge, has a really warm personality and is a credit to your organisation.

Today was very attentive and listed to our needs. Didn't try to sell us the highest price mattress. Polite and friendly.

We were greeted by Angelo when we entered the store. He took his time to listen to me and understood my reasons for purchasing a new mattress. Angelo took time to explain the different mattresses and took me to try every mattress that was suitable. He was sensitive and took time out while I discussed the price of the mattresses with my mum. Overall I was really happy with the range of mattresses and Angelo's customer service skills were excellent. He also explained to me delivery and my options if I was unhappy with the mattress. Thank you Angelo

The assistant was Kodey who had a lot of knowledge about all the beds she soon had the answers to the questions we asked. She also had a lot of patience as we asked lots of questions