Dreams - Wolverhampton

We were highly satisfied with our experience at dreams down to the twp members of staff who spoke to us during our visit. I cannot recommend them highly enough.

FROM THE FIRST ENQUIRY PHONE CALL TO THE ACTUAL VISIT AND PURCHASE OF OUR MATTRESS,.. THE FRIENDLY SERVICE AND EFFICIENCY OF EVAGELOS COULD NOT BE FAULTED CAN'T WAIT FOR MATTRESS DELIVERY TOMORROW SO I CAN HAVE SOME SWEET DREAMS AT NIGHT AGAIN

Really good shopping experience.

Your assitant Kodey was very friendly polite and knowledgeable about the products in the store and what was on offer.

I was served by Sam who was very enthusiastic and knew the products very well that all the questions were answered to my satisfaction and he took the time to demonstrate the products to me.

I initially went in the store tr look at some items that I had looked at online and also to look at some possible alternatives. I felt welcome as soon as I walked in the store, and was passed to Aman who was excellent in all aspects. He was friendly, professional and could answer all the questions that I had (which were many). He was happy to show me a number of different products but at no point did I feel under pressure to purchase anything - he recognised that I was at that point simply looking at my options. I did in fact return later that day after doing some more online research to make my purchase. Again I was given the time to make my final decision with no pressure. The actual ordering process was simple and all my options were clearly explained. All in all a plaesant experience and I would recommend the store to anyone.

The customer service adviser (Angelo) has dealt with myself and my wife a couple times now, we came in a couple times to have a look at the Tempur mattress range and each time Angelo came over and assisted us in helping choose a mattress, there wasn't a pushy sales pitch, he listened and advised accordingly, in fact he advised thinking about it if we wasn't in a rush. We did just that, we went to competitors to have a look at their range and prices, John Lewis provided excellent service as did Dreams but the deciding factor was the location of you store to us and also the price point, Dreams had the cheapest price point for the same mattress that others are doing and also they were providing 2 free pillows. Furthermore, after we had decided we wanted to go ahead and purchase I notified Angelo I would be ordering online as I could get 8.4% cashback on Quidco, Angelo said he would check with the manager to see what he could do price wise, to our surprise Angelo with the manager offered us a 9% discount not only matching but beating the cashback price online. We were well happy with this and placed the order! Many thanks to Angelo and Dreams Bentley Bridge.

Pav was superb

My order was dealt with as quickly as possible.

Good staff and good customer service