Dreams - Wolverhampton

We visited on a Sunday afternoon, and although all three staff members were busy with other customers, they were quick to come and help us as soon as they were free. The colleague (Aman) listened to what we were there for, helped us with the electronic analytic machine to help us choose what firmness of matress we needed, and showed us some options. He was very friendly and knowledgeable, and was patient when we took some time making a decision. Once we had chosen, it was very quick to get the order put through. We were offered a drink, and were advised about matress recycling (which we had planned to ask about but didn't need to) and were offered a good range of delivery dates to suit us, along with a full explanation of what will happen on delivery day. Very good service.

Staff were very friendly and very helpful, we new what we wanted when we walked in as we saw it online. We had lots of extras but with the help of the staff we chose what suited us best

The member of staff had excellant knowledge didnt push me to the most expensiveextremely proffessional and pleasant with it

We walked through the doors and so lots of beds and wandered how an earth could we choose a new mattress. After a short look around Angelo came over to us and apologised for his delay in coming to us and said he would be with us shortly. To be honest he delivered a masterclass in customer service and he represented Dreams beautifully. He was great with my mum and catered to her needs. He did not sell to us but he made it possible for my mum to choose the right bed for her. What started as being a little daunting was made really easy by the excellent service we received.

Slim took his time to help us make the right choices in selecting the beds we purchased today, he was very calm and collective in his approach and narrowed down the correct mattresses required for each bed. We even were able to test on a machine the type of mattress which suited us best. Great overall service from start to finish - would highly recommend.

I was Highly satisfied with my experience at dreams as I and my family was made very welcomed into the store and the sale rep was listening to our needs and assisting us to find the right beds for us. I used the Wolverhampton branch in Bently Bridge. Our sales assistant was called Slim extremely very helpful and know what he is talking about when selling the products. I would definitely recommend my family and friends to visit this brand in the future.

We were dealt with efficiently

Very happy with the service ..James was really helpful even had a cup of coffee.showed us the best priced for us.really friendly went into all the information..didn't feel rushed took his time ..will definitely recommend Dreams

Second bed purchase in 2 months excellent service and great value for money

We were served in the Bentley Bridge store last on Monday 5th August. I think the lady’s name was Mandy but have misplaced the info she gave us! She was absolutely fantastic from start to finish in recommending various mattresses to suit out needs. She was extremely welcoming and friendly and even provided me with a coffee which I desperately needed having only landed from a holiday at 4am that morning! Thanks you :)