Dreams - Wolverhampton

Previous purchase from dreams

Essentially as a result of my father's recent poor health and subsequent diagnosis he is unable to climb stairs hence we are converting an element of the living room to a 'bedroom'. Initially we were seeking a single bed however spotted a sofa bed which he much preferred Mandy (Wolverhampton branch) was absolutely fantastic in all aspects of her customer service ie her manner, patience, knowledge (investigated when was not fully knowledgeable re certain aspects of some products, delivery, discounts, assembly etc), friendliness and reassurance. She also completed the 'computer test' resulting in suggestions for the most suitable mattress. She allowed us ample time and physical space to consider products without pressurising us to purchase (i usually do not purchase when feeling 'forced' by pushy sales staff). We very much appreciated the respect she offered to us particularly my father who is 83 years of age, hard of hearing and rather vulnerable at the moment given his health. I had decided to write a positive review/compliment during our time in the store even before she mentioned the online feedback which she only mentioned as the very last thing before we left the store.

The lady Pav was very helpful and knowledgeable. I never felt pressured during the process. She gave us time to thing to about. Really fantastic service

We had good assistance from the staff that allowed us to select the right matress for us.

Good service support in selecting the mattress we wanted

Knowledgestaff, helped me located the item I wanted. Showed me arrange of similar products. Arranged deliver to suit myself. Very friendly and welcoming.

I was received in a friendly and professional manner by Aman who assisted me in making my choice throughout. I was not hurried into making a decision and he was most knowledgeable.

Beautiful lady Pav, was a very patient and knowledgeable, pav offered me coffee and cake, because of her amazing customer service I've come back again after a month and brought the same matteress for my wife, flaxby matteress i brought, I would definitely continue to buy from Pav. Very happy lady.

Angelo & Adam were most helpful and professional in assisting with our purchases.

We originally went to the Cannock store to have a look at the bed for our daughter - to see if it was not too big for her. Unfortunately they hadn't got it on display but were really helpful in phoning Wolverhampton and making sure they hd got it on display. When we arrived at Wolverhampton the assistant was really knowledgeable, really helpful and not at all pushy. The store was clean and fresh and the sale was quick and easy, with the delivery being a lot sooner than we expected - great stuff!!