Dreams - Wolverhampton

Helpful, understanding and friendly staff

I was highly satisfied with my experience at dreams because of the friendliness and help off the staff. Upon arrival my partner and I were not bombarded by the staff trying to sell, but were approached after a few minuets by asking if we needed help. Adam ( from the Bentley Bridge store ) helped us by showing the range of products there were and tailored it to our needs, he did not push the products but guided us to the right things we needed. He spent a lot of time with us and was patient as we made up our minds. When we sat down to talk about quotes, Slim helped us at this point and we were offered a complimentary drink too. They were honest and explained through the prices for us. We had a very pleasant experience here and will defiantly be reccomending

Angelo greeted us with a friendly smile when we arrived in store then when we were ready he was on hand to help us out, point us in the direction of similar products to try until we were sure about our final choice,all done without high pressure to make a sale. His demeanour made us feel completely comfortable and at ease.

I entered Dreams having no intent to purchase anything that day, just generally browsing. However the gentleman that helped me (Adam) was so kind and enthusiastic in what sort of bed I should had. There was absolutely no pressure to purchase anything - usually when I visit places like that, I get hounded but it was so relaxed and completely up to me. He was helpful, answered any questions I had about delivery, prices, quality of beds etc and in the end, I was impulsive and wanted to pay then and there! The process of paying was quick and thorough and he made sure I left with all my questions answered and excited for my new bed! Thank you Adam for all your help and good luck in your job!

Salesman very friendly and put us at ease. Seemed to know a lot about the items for sale. Was not pushy.

Very friendly and knowledgeable assistant. Was very keen to help us.

Staff went above and beyond expectations even after I had cancelled my original order due to not measuring correctly. Extremely helpful, knowledgeable and friendly.

Great customer service. Liked the individual analysis to see what type of bed suits.

Excellent experience with really knowledgeable staff who looked after us from start to finish

very friendly and efficient