Dreams - Wolverhampton

Prompt advice and sales staff were very friendly and knowledgeable

This was a wonderful shopping experience! I was extremely impressed with the staff, their expertise, professionalism and kindness . The time given to me by the store manager to ensure I purchased a bed that was suitable to my needs was outstanding.

I was served by a gent called Slim, the manager of the store at Bentley bridge Wolverhampton. Very happy with the service he provided, as soon as he was finished with his customer at the time we entered the store he was straight over to offer us help. I had already found the bed frame that I wanted so I knew I needed help with a mattress, which slim helped us with. He helped to narrow it down by price and recommended a suitable mattress for me. Safe to say he knows his stuff and nothing was too much trouble. The level of service that slim and his staff provide in the store is second to none, it’s a shame I can’t say the same thing about a different branch I visited not so long ago. I will definitely be recommending my friends and family to this branch in particular, and will definitely return in the future.

the staff were very welcoming and offered tea or coffee. I tried a number of beds and pav was very helpful.

Amanda was great! Very friendly and knowledgable. She made us a drink and we sat down and had a nice chat, never felt pressured to buy anything. I’ve been into shops before and been hassled by assistants but never felt like this on this visit, we were able to browse and try out beds and given full attention when we asked for help. She has great customer service skills and is obviously very skilled in her role, a natural. .... say hi to Tilly and the rest of the crazy cat family :D

Great service

Staff very polite, everything explained. My kids were allowed on beds etc, good coffee from staff to my spouse and I. Very friendly indeed.

there was an issue with the order going through on computer, and tech services couldn't help at the time, Angelo didn't stop the transaction going and wasting our time as we were both at work. He completed the order as a manual order until they could get the issue resolved. We left the store thinking it wouldn't be sorted until the next day, but half an hour later Angelo called saying its all gone through and sorted we would just need to pop in tomorrow to sign. He was confident and handled the situation professionally and quickly.

Friendly and helpful staff quality and price of items purchased

Staff couldn't do enough to help. We're friendly, but not pushy. I didnt feel rushed at any time even though shop was busy. Even had time to make my daughter and myself coffee, and that was going to be our next port of call ! A coffee break ! I think your store was a lovely place to brows on a very cold day. We returned home feeling very happy and satisfied with our purchases, my daughter took home a pillow to help with neck problems, and I had a new mattress coming in December. I had also purchased a pillow which was very firm, I thought it would be the right one for me. Wrong !! Took it back unused and it was repaced with out quibble , but a smile. 😊 Well done Dreams ! Gold star!!